Privacy Policy

Privacy Policy

Last Updated: 15/02/25

1. Introduction

Welcome to Fetch & Thrive. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, purchase our products, or engage with our services.

By using our website (https://www.fetchandthrive.co.uk) or providing your personal data, you agree to the terms outlined in this policy.

2. Who We Are

Fetch & Thrive (“we” “us” or “our”) is a UK-based business focused on dog enrichment products and wellbeing. If you have any questions about this policy or how we handle your data, please contact us at:

Fetch & Thrive

Email: info@fetchandthrive.co.uk

3. What Data We Collect

We may collect and process the following personal data:

3.1 Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely via third-party payment providers)
  • Account details (if you create an account with us)
  • Correspondence with us (e.g., emails, contact forms, or social media messages)

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referral source (e.g., search engine, social media, or another website)

3.3 Cookies & Tracking Technologies

We use cookies to improve your experience. You can manage cookie preferences through your browser settings.

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations and shipping updates
  • Send marketing communications (only if you have opted in)
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Contractual necessity - To fulfill orders and provide services.
  • Legitimate interests - To improve our website, prevent fraud, and conduct business operations.
  • Consent - When you opt-in to marketing communications.
  • Legal compliance - When required by law.

6. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service providers (e.g., payment processors, couriers, website hosts)
  • Legal authorities (if required by law or to protect our rights)
  • Business partners (only with your explicit consent)

All third parties must process your data securely and in accordance with UK data protection laws.

7. How We Store and Protect Your Data

We take reasonable steps to protect your data from unauthorized access, loss, or misuse. This includes:

  • Secure servers
  • Encryption of payment data
  • Regular security audits

We retain personal data only as long as necessary to fulfill our obligations or comply with legal requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing for marketing purposes
  • Restrict processing under certain conditions
  • Data portability (transfer your data to another provider)

To exercise your rights, contact us at info@fetchandthrive.co.uk

9. Marketing Preferences

You can opt out of marketing emails at any time by:

Clicking the “unsubscribe” link in our emails

Contacting us at info@fetchandthrive.co.uk

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Fetch & Thrive

Email: info@fetchandthrive.co.uk