Delivery
Delivery Policy
Last Updated: 26/04/25
At Fetch & Thrive, we’re all about making tails wag and keeping things simple for you and your dog. Below you’ll find everything you need to know about how we get your goodies from our door to yours.
Shipping Method
We use Royal Mail to deliver all our parcels.
Dispatch Times
We aim to dispatch all orders within 2–5 working days (Monday to Friday, excluding bank holidays). You’ll receive an email confirmation once your order has been packed and is on its way.
If there’s ever a delay (very rare, but we’re all human!), we’ll keep you in the loop and let you know as soon as possible.
Delivery Times
Once your order has been dispatched, Royal Mail usually delivers within:
- 2–3 working days for UK addresses
- 5–14 working days for international orders, depending on destination
Please note: Delivery times may vary slightly due to customs processing or local postal service delays.
Delivery Costs
UK Shipping:
- £3.95 flat rate
- Free UK shipping on orders over £50
International Shipping (Flat Rates):
- Europe: £17.90
- Rest of World except USA: £31.70
Please note: Customers are responsible for any customs duties, import taxes, or fees that may apply upon delivery. These are set by your country’s customs office and are not included in our shipping fees.
Unfortunately we are not able to ship to the US at the moment.
Shipping charges are added at checkout, and we always aim to keep costs as fair and transparent as possible.
Missing or Delayed Parcels
If your parcel hasn’t arrived within 10 working days (UK) or 20 working days (international) after dispatch, please get in touch at info@fetchandthrive.co.uk and we’ll look into it for you. If you have paid for your parcel to be tracked the tracking number will be emailed to you when your order is dispatched.